Marshalls Property Services
Fees to: Landlords
1.0 Commission levels and charges
1.1 Letting and renewal service
12% of the total rent payable for the duration of the whole tenancy term, payable 12 months in advance. For tenancies extending beyond the original term, Marshalls’ Renewal Commission is 12% of the total rent payable for the period after the original term, payable in full and invoiced 12 monthly in advance, including any further renewals.
1.2 Letting, renewal and rent collection service
15% of the total rent payable, payable from and at the same frequency as rent received for the duration of the whole tenancy term.
1.3 Full management service
18% of the total rent payable, payable from and at the same frequency as rent received for the duration of the whole tenancy term.
1.4 Rent protection service
3.6% of the total rent payable, payable from and at the same frequency as rent received for the duration of the whole tenancy term.
1.5 Additional fees and charges
These fees and charges are reviewed on a periodic basis and charged at the rates currently in force at the time the invoice is raised.
Administration fee £280. This is a fixed cost fee that can cover a variety of works depending on the individual circumstances of each tenancy, including but not limited to, negotiating the tenancy, taking and verifying references, verifying identity and drawing up contracts. This charge is applicable per tenancy for up to two tenants.
Additional administration fee for tenancies with more than two tenants or Guarantor £70. This is a fixed cost fee in addition to the Administration fee to include taking and verifying tenant and guarantor references and where necessary drawing up a guarantor contract.
Change of tenant or change of contract during the tenancy £280. This is a fixed cost fee to cover the costs of negotiation, referencing and drawing up contracts.
Renewal fee £140 for arranging the necessary documentation and sending out for signature.
Preparation of an inventory report by an independent inventory clerk – variable costs dependent on the size and content of the property.
Check in and out of tenant by an independent inventory clerk – variable costs dependent on the size and content of the property.
Preparation and service of the most appropriate form of possession notice to the tenant £140.
Fee for the preparation of documents and submission to the Tenancy Deposit Scheme in the event of an unresolved dispute £230.
Fee for the preparation of an EPC £140.
Major works co-ordination fee for works over £1,000, 12% of the total cost of the works.
Additional requested visits to the property £140 and when required to accompany a contractor £95 per hour.
Lodge and process any insurance claim 12% of the cost of the works.
Abortive tenancy fee should the landlord not wish to proceed with an accepted offer to cover services supplied £500.
Copies of previously supplied documents £17.
Quarterly submission of tax to HMRC for non-resident landlords without an approval number £80.
Vacant management service 50% of the management fee based on an agreed rental.
2.0 Description of Services
2.1 Letting and renewal service
Advise on the market rent and find a tenant in accordance with the landlord’s guidelines.
Advise on refurbishment and preparation of property.
Provide guidance on compliance with statutory provisions and letting consents.
Market the property and advertise on relevant portals.
Erect board outside property.
Advise on non-resident tax status and liaising with HMRC concerning rental income.
Carry out accompanied viewings.
Arrange collection and holding of a security deposit if appropriate.
Collection of first months rent and where possible, arranging for subsequent rents to be paid by standing order into the landlord’s bank account.
The commission fee and other tenancy invoices will be deducted from the first rent payment.
If agreed arranging for an inventory clerk to make an inventory of the furnishings, fixtures and fittings of the property.
Arranging for the inventory clerk to check the tenant in at the beginning of the tenancy and out at the termination of the tenancy, subject to being advised by the landlord and tenant.
2.2 Letting, renewal and rent collection
All above items in section 2.1 plus:
Collection of rent.
Transfer of rent into the landlord’s account excluding our fee.
Submitting regular statements.
Operate rent arrears process should rent not be received.
2.3 Full management
All above items in sections 2.1 and 2.2 plus:
Liaise with utility suppliers.
Arrange routine repairs and instruct approved contractors.
Set up a float to deal with day-to-day management.
Arrange the necessary gas, electrical and other legal reports required to fulfil statutory obligations.
Carry out an annual property visit.
Provide an emergency out-of-hours service.
2.4 Rent protection
Marshalls will cover the rent and legal costs should a tenant default on rental payments during the term of the tenancy. Full terms and conditions of the cover are outlined within the Marshalls rent and legal costs protection plan document.
Property Ombudsman - Marshalls are members of the Property Ombudsman scheme for the referral of any complaints not satisfactorily resolved between parties.
Marshalls operates a designated Clients Account and is part of the Propertymark Client Money Protection scheme through our membership of Propertymark.
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Read What Our
Due to some last minute prevarication from the buyer of my property, I suddenly found myself in a situation whereby letting my property rather than selling it became the most sensible option, and that decision has turned out be financially very successful. Part of this success can be attributed to Marshalls who over the past five years, have consecutively sourced excellent tenants and the team at Marshalls have been very helpful in my development as a landlord. Nothing seems to be too much trouble even when it's over and above our contractual agreements. If you are considering letting a property in Windsor, I can wholeheartedly recommend Marshalls Property Services.
By Paul (Landlord)
Letting a Property in Windsor
Moving home is always a challenging life situation especially for a single foreigner. Agencies are often forget about that finding the home is a critical need in our life. Marshalls Agency specifically Carla Hutchinson made this change and move smooth and easy for me. I am very grateful for that. They were quick in my assessment, always replied prompt and politely to my questions and were super helpful at the end of my tenancy agreement. I highly recommend to anyone the Marshalls Agency.
By Agnes (Tenant)
Highly recommended, great service
My husband and I rented a property in Windsor with Marshalls for just over 4 years, and we found all of their staff to be professional, polite, and responsive. They were very prompt at resolving any issues that cropped up in our long let, and made property checks, boiler services etc. super easy to organise. When it came to leaving the property, they were very flexible with dates and the notice period, and more than fair in terms of the final inventory and deposit. Plus they recommended services in the local area, such as cleaners and chimney sweeps, who did an excellent job. We would highly recommend them. Thanks to the whole team for making our tenancy really easy, and always being friendly and communicative throughout, but a special mention must go to Carla for all of her help.
By Danielle P (Tenant)
I was a tenant for about 3 years renting an small apartment in Windsor, the property was very well managed and the Steve landlord was fantastic, if there ever was a issue Marshalls were there to help, I highly recommend The staff are super friendly
By Ben (Tenant
The best place to rent in Windsor
I have been a client of Marshall’s (Windsor) since 2017 first as a tenant and later continued as a landlord. All the staff members especially Gary, Katya, Carla are absolutely wonderful.they are polite , professional and really understand the needs of their client.
By Dr SK (Landlord)
The service I have received over the years with Marshalls and in particular Carla Hutchison has been excellent. I recommend them highly.
We registered our property with Marshall’s who immediately prepared an accurate and clear floor plan. All communication was prompt and precise. We agreed a 2 year tenancy and all services have Ben professional and very clear. Thank you.
By Ann Perkins (Landlord)
Excellent professional Service
Marshalls was always the agent of choice as several close friends spoke highly of the personal, friendly service they received when renting out their properties. Our experience over the past two years as landlords has been reassuring, professional and no problem has been too small to discuss with the entire Marshalls team. They have undoubtedly earned and maintained their reputation as the agent to trust in Windsor.
By Sue S (Landlord) 14/12/2017
Excellent Property Managers
We rented with Marshalls for almost two years and cannot fault their level of professionalism and the quality of service provided. They have been an absolute pleasure to deal with and we would not hesitate to recommend them to anyone looking to rent a property in the Windsor area. The property we rented was maintained to a high standard and any queries we had regarding maintenance or similar were always dealt with in a timely manner. Marshalls are a local company which acts with integrity. A personal thank you to Carla for her help during our tenancy period, she was always on hand to answer questions and process paperwork in a timely manner. Our dealings with Marshalls have been extremely positive from start to finish and wish the company every success for the future.
By June 17 (Tenant)
An absolute pleasure to deal with
During my 8 and 1/2 years as a tenant with Marshalls , Gary, Carla and the team have been nothing but efficient, patient and very helpful to me. Pleasant, stress-free service in a perfect location in Windsor. So far the nicest property services estate agents to date. Just don't change.
Thank you Marshalls
I cannot fault the management of my property by Marshalls. Gary really takes a genuine interest in the property and getting anything fixed is just a quick phone call away. He is supported by an equally impressive team. A pleasure to deal with. Well done!
By Mark T
I cannot fault the management of my property
Marshalls look after my flat wonderfully, extremely efficient and things are sorted without me really having to do much. They also go that extra mile by sorting out any stray post which arrives at my flat which shouldn't! Very friendly girls who work there, always helpful and fun to chat with, all in all couldn't fault them.
By Stephen L (Landlord)
Very friendly girls who work there
Very responsive to any issues or problems. I had a blockage once and they fixed it the same morning! Very pleased.
by Tauseef M
Very responsive maintenance department
I have been renting a maisonette where Justine has been superb in organising and dealing with contracts and various queries that I have had. Skye has been excellent in responding promptly to my emails. I highly recommend Marshalls.
By Allix D
I highly recommend Marshalls