Marshalls Property Services
Fees to: Tenant
All tenancies are subject to the approval of the landlord, and satisfactory references being obtained. All of Marshalls charges and fees are inclusive of VAT.
Holding deposit - A holding deposit equivalent to one weeks’ rent will be taken when an offer is accepted until all references; credit searches and tenancy documents are prepared and signed. This will be held for 15 days unless a different deadline is agreed in writing by the landlord and tenant. Should the tenancy not proceed, this holding deposit will be refunded in full unless the tenant withdraws for any reason or provides false or misleading information to the landlord or letting agent and –
(a) the landlord is reasonably entitled to take into account the difference between the information provided by the tenant and the correct information in deciding whether to grant a tenancy to the tenant, or
(b) the landlord is reasonably entitled to take the tenant’s action in providing false or misleading information into account in deciding whether to grant such a tenancy.
We will write to the person who paid the deposit within seven days of the holding deposit expiring to let them know the reasons it will not be returned.
Should the tenancy proceed the holding deposit will be deducted from the balance of monies payable prior to the tenancy commencing.
Tenant Referencing - This includes checks on identity, immigration and visa confirmation, financial credit checks, obtaining references from employers and landlords and any other information to assess affordability.
Security deposit - A security deposit equivalent to five weeks’ rent will be collected and protected in a government-authorised scheme. Any interest earned on the deposit shall be retained by Marshalls. Marshalls is a member of the National Federation of Property Professionals Client Money Protection Scheme through their membership of ARLA (The Association of Residential Letting Agents).
Other fees and charges - Changes of occupancy £50 administration fee per change of sharer subject to agreement with the landlord. The loss of a key to, or other security device giving access to, the housing to which the tenancy relates.
Unpaid rent/returned payments interest at 3% above Bank of England base rate from date due.
Property Ombudsman - Marshalls are members of the Property Ombudsman scheme for the referral of any complaints not satisfactorily resolved between parties.
Residential Development & New Homes
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Read What Our
Due to some last minute prevarication from the buyer of my property, I suddenly found myself in a situation whereby letting my property rather than selling it became the most sensible option, and that decision has turned out be financially very successful. Part of this success can be attributed to Marshalls who over the past five years, have consecutively sourced excellent tenants and the team at Marshalls have been very helpful in my development as a landlord. Nothing seems to be too much trouble even when it's over and above our contractual agreements. If you are considering letting a property in Windsor, I can wholeheartedly recommend Marshalls Property Services.
By Paul (Landlord)
Letting a Property in Windsor
Moving home is always a challenging life situation especially for a single foreigner. Agencies are often forget about that finding the home is a critical need in our life. Marshalls Agency specifically Carla Hutchinson made this change and move smooth and easy for me. I am very grateful for that. They were quick in my assessment, always replied prompt and politely to my questions and were super helpful at the end of my tenancy agreement. I highly recommend to anyone the Marshalls Agency.
By Agnes (Tenant)
Highly recommended, great service
My husband and I rented a property in Windsor with Marshalls for just over 4 years, and we found all of their staff to be professional, polite, and responsive. They were very prompt at resolving any issues that cropped up in our long let, and made property checks, boiler services etc. super easy to organise. When it came to leaving the property, they were very flexible with dates and the notice period, and more than fair in terms of the final inventory and deposit. Plus they recommended services in the local area, such as cleaners and chimney sweeps, who did an excellent job. We would highly recommend them. Thanks to the whole team for making our tenancy really easy, and always being friendly and communicative throughout, but a special mention must go to Carla for all of her help.
By Danielle P (Tenant)
I was a tenant for about 3 years renting an small apartment in Windsor, the property was very well managed and the Steve landlord was fantastic, if there ever was a issue Marshalls were there to help, I highly recommend The staff are super friendly
By Ben (Tenant
The best place to rent in Windsor
I have been a client of Marshall’s (Windsor) since 2017 first as a tenant and later continued as a landlord. All the staff members especially Gary, Katya, Carla are absolutely wonderful.they are polite , professional and really understand the needs of their client.
By Dr SK (Landlord)
The service I have received over the years with Marshalls and in particular Carla Hutchison has been excellent. I recommend them highly.
We registered our property with Marshall’s who immediately prepared an accurate and clear floor plan. All communication was prompt and precise. We agreed a 2 year tenancy and all services have Ben professional and very clear. Thank you.
By Ann Perkins (Landlord)
Excellent professional Service
Marshalls was always the agent of choice as several close friends spoke highly of the personal, friendly service they received when renting out their properties. Our experience over the past two years as landlords has been reassuring, professional and no problem has been too small to discuss with the entire Marshalls team. They have undoubtedly earned and maintained their reputation as the agent to trust in Windsor.
By Sue S (Landlord) 14/12/2017
Excellent Property Managers
We rented with Marshalls for almost two years and cannot fault their level of professionalism and the quality of service provided. They have been an absolute pleasure to deal with and we would not hesitate to recommend them to anyone looking to rent a property in the Windsor area. The property we rented was maintained to a high standard and any queries we had regarding maintenance or similar were always dealt with in a timely manner. Marshalls are a local company which acts with integrity. A personal thank you to Carla for her help during our tenancy period, she was always on hand to answer questions and process paperwork in a timely manner. Our dealings with Marshalls have been extremely positive from start to finish and wish the company every success for the future.
By June 17 (Tenant)
An absolute pleasure to deal with
During my 8 and 1/2 years as a tenant with Marshalls , Gary, Carla and the team have been nothing but efficient, patient and very helpful to me. Pleasant, stress-free service in a perfect location in Windsor. So far the nicest property services estate agents to date. Just don't change.
Thank you Marshalls
I cannot fault the management of my property by Marshalls. Gary really takes a genuine interest in the property and getting anything fixed is just a quick phone call away. He is supported by an equally impressive team. A pleasure to deal with. Well done!
By Mark T
I cannot fault the management of my property
Marshalls look after my flat wonderfully, extremely efficient and things are sorted without me really having to do much. They also go that extra mile by sorting out any stray post which arrives at my flat which shouldn't! Very friendly girls who work there, always helpful and fun to chat with, all in all couldn't fault them.
By Stephen L (Landlord)
Very friendly girls who work there
Very responsive to any issues or problems. I had a blockage once and they fixed it the same morning! Very pleased.
by Tauseef M
Very responsive maintenance department
I have been renting a maisonette where Justine has been superb in organising and dealing with contracts and various queries that I have had. Skye has been excellent in responding promptly to my emails. I highly recommend Marshalls.
By Allix D
I highly recommend Marshalls